Service Desk
We're here to help.
Request features, report issues, or ask a question – all through our Jira service desk.
Open the PlainSail Service Desk
Our Jira service desk is where you can request features, report issues, or ask a question. Click the button below to open it in a new tab.
How it works
1
Click “Open Service Desk”
The button above takes you directly to our Jira service desk portal in a new tab.
2
Choose a request type
Select whether you're reporting an issue, requesting a feature, or asking a general question.
3
We'll take it from there
We triage and assign every ticket. You’ll receive updates as we work through it.
Tips for the best response
Include steps to reproduce any issues
Mention the module or page you were on
Attach screenshots or screen recordings
For features, describe the problem it solves
Urgent issues?
For critical issues affecting your operations, contact support directly.